Jira Service Desk Portal Knowledge Base

Set up a knowledge base to share helpful articles in your jira service management so customers can self serve instead of raising a request.

Jira service desk portal knowledge base.

Customize the look and feel of your help center and portal. über das it serviceportal können sie mittels der suche auch die im knowledge base durchforsten um direkt und schnell an hilfe zu gelangen. The service project knowledge base benefits your team and your customers by. Jira service management has introduced a new feature starting version 3 1 where there is no need for users to have a license in confluence to be able to access the confluence knowledge base through service management.

Open up help jku at im. This feature is detailed in linking a knowledgebase this article aims to further explain with details on that documentation to assist users in understanding this feature. Hence why getting the categorization and request types set up correctly earlier is worth the. Organize request types into portal groups.

Watch the video for a demo on how to set it. Share links to knowledge base articles with customers in jira service management. Refer to the below links to learn more about how to access confluence non public content by jira service management users and how your jira service management agents can create a knowledge base. Use confluence with jira service management teams.

Set up a knowledge base so customers can serve themselves. With jira service desk and confluence you can help customers help themselves with a self serve customer portal. Make a request via it serviceportal. Suche in der im knowledge base.

A knowledge base is a collection of articles that help your customers with their requests as well as providing a reference for your team. We created jira service desk in 2013 after we noticed that nearly 40 of our customers had adapted jira to handle service requests. Search in the im knowledge base and. Your customers can search for and read help articles in the portal without needing to learn confluence and they don t leave your help desk experience.

Benefit from the simplicity of the new forms. Jira service desk will automatically recommend knowledge base articles depending on the customers request. It serviceportal jira service desk für alle anfragen zu den it services des informationsmanagements steht ihnen das it serviceportal zur verfügung. Thousands of teams managed requests through service desks reduced manual effort and set up workflows across their organizations in departments like hr and legal.