Jira Service Desk Multiple Knowledge Bases

Jira service desk team at our university we have multiple heterogenous knowledge bases wordpress etc with structured content that we would like to be able to connect to service desk in addition to confluence. Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. This article shows how you can combine jira service desk and confluence to provide solutions and knowledge and also optimize the login experience for both support agents and customers.

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Multiple confluence knowledge base spaces.

Jira service desk multiple knowledge bases.

The benefits of linking your knowledge base to jira service desk. Choose link to a confluence space. H k jan 30 2018. Using jira service desk server.

Therefore we want to use the knowledge base feature but we are not quite sure how to do that. Building a self service knowledge base with jira service desk and confluence knowledge bases enable customers to solve problems by themselves. How to use service desk and multiple knowledge bases. Back into jira service desk now link to the specific knowledge base space and test you can access via the customer portal.

It s actually one confluence space per project. Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list. Do vote and make sure to watch the ticket if you d like to stay update of the feature. You can link a space to a service desk project if confluence and jira service management have the same atlassian cloud domain name.

Knowledge base shows empty content jira service management self help upgrading to jira server service management 2 0 and moving to the version 2 pricing model service management fails to load queue with datetime exception. At our university we have multiple heterogenous knowledge bases wordpress etc with structured content that we would like to be able to connect to service desk in addition to confluence. Building a self service knowledge base with jira service desk and confluence knowledge bases enable customers to solve problems by themselves. From your service desk project go to project settings knowledge base.

To create your team s new knowledge base and link it to your service desk project. See the corresponding suggestion. Though atlassian does have a feature request to allow multiple kb to be linked to a service desk project. This article shows how you can combine jira service desk and confluence to provide solutions and knowledge and also optimize the login experience for both support agents and customers.

Hi there we are using jira service desk for our customers to support their requests and problems and want to give them more information about our software products.

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