Jira Service Desk Knowledge Base

Knowledge base shows empty content jira service management self help upgrading to jira server service management 2 0 and moving to the version 2 pricing model service management fails to load queue with datetime exception.

Jira service desk knowledge base.

Upgrading to jira server service desk 2 0 and moving to the version 2 pricing model. Back into jira service desk now link to the specific knowledge base space and test you can access via the customer portal. Local user logins to jira service desk fail when crowd sso is enabled. Knowledge base shows empty content jira service desk self help upgrading to jira service desk 2 0 and moving to the version 2 pricing model service desk fails to load queue with datetime exception.

Use confluence with jira service management teams. Knowledge base searches still use the old application link url on the customer portal. Create a knowledge base space in confluence server. Jira service desk 2 x.

The kb will be visible on the customer portal. With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation. Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list. Create a knowledge base space in confluence and link it to your service desk right from jira service management.

The service project knowledge base benefits your team and your customers by. Knowledge base shows empty content jira service desk self help. Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. Go to the service desk portal and search for a kb.

The benefits of linking your knowledge base to jira service desk. Customers can browse knowledge base content for free. Create a service desk project in jira cloud.