Jira Service Desk Knowledge Base Login

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Jira service desk knowledge base login.

Create a portal only user via the customers page in the service desk project. A knowledge base stores helpful articles such as how tos and frequently asked questions faqs that your team and customers can reference. über das it serviceportal können sie mittels der suche auch die im knowledge base durchforsten um direkt und schnell an hilfe zu gelangen. Here is a completed example form account problem.

Refer to the below links to learn more about how to access confluence non public content by jira service management users and how your jira service management agents can create a knowledge base. Email phone or skype. Customers can browse knowledge base content for free. We created jira service desk in 2013 after we noticed that nearly 40 of our customers had adapted jira to handle service requests.

Get started with jira service management for agents. After login you will get the following view. Thousands of teams managed requests through service desks reduced manual effort and set up workflows across their organizations in departments like hr and legal. Providing self help resources for your customers with a knowledge base.

Watch the video for a demo on how to set it. Via the it serviceportal you can also browse the im knowledge base using the search function in order to get help directly and quickly. Your first stop for learning how to get started with jira service management. Use confluence with jira service management teams.

Link jira software or jira service desk with confluence as per the document below. Jira service management 2 x. Can t access your account. Upgrading to jira server service management 2 0 and moving to the version 2 pricing model.

Service management fails to load queue with datetime exception. It serviceportal jira service desk. Knowledge base shows empty content jira service management self help. Project settings knowledge base all active users and customers can access the knowledge base without a confluence license.

Nach dem login erhalten sie folgende ansicht. Install the latest jira 6 3 15 with service desk 2 2 1 and confluence 5 7 versions. With jira service desk and confluence you can help customers help themselves with a self serve customer portal. Knowledge base searches still use the old application link url on the customer portal.