Jira Service Desk Disable Knowledge Base

The service project knowledge base benefits your team and your customers by.

Jira service desk disable knowledge base.

When my space is private a major requirement knowledge base doesn t work in jira service desk request. Problem definition in the previous jira service desk version there was the possibility to hide disable the confluence knowledge base section from servicedesk issue view if the customer was not using the feature by following the steps into how to hide remove the knowledge base section from servicedesk project navigation sidebar and disabling the knowledgebase issueview panel module into the. Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list. Expand the modules of the add on and look for the knowledgebase issueview panel module.

Delete the project. Version 3 0 or later. Click disable to disable the service desk. Version 3 0 or later.

Find the service management knowledge base plugin add on. Share links to knowledge base articles with customers in jira service management. Disable the knowledgebase issueview panel module from manage add ons page. Find the jira service desk add on.

No need for a confluence license and the process is quick and. Please note that you need to be part of the service desk agents group to see the service desk option under project administration. Find the service desk knowledge base plugin add on. Go to service desk in the left hand menu.

Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. Project settings knowledge base all active users and customers can access the knowledge base without a confluence license. Victor when i use my second request type my knowledge base doesn t too i have pages with these labels. Your customers users and whoever can now view your knowledge base content straight from within jira service desk.

For viewing although i select that all active users and customers can access my space remain private because anonymous users cann t view. Navigate through administration menu add ons manage add ons. To remove a service desk and its project. Navigate through administration menu add ons manage add ons.

Disable service project notifications for internal users. Any way to disable knowledge base from jira service desk. Expand the modules of the add on and look for the sd project settings kb module. The benefits of linking your knowledge base to jira service desk.

Please see doc jira service desk permissions for more information. Create a portal only user via the customers page in the service desk project. Disable the knowledgebase issueview panel module from manage add ons page. To simplify my problem is.