Jira Service Desk Create Knowledge Base

Requests via the it serviceportal reach the responsible employees of information management directly and are visible to you at a glance including the communication history and current status. There are two templates you can use to create either a troubleshooting guide or a how to article. You only need to pay for people who are adding editing content.

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Select the type of page.

Jira service desk create knowledge base.

Go to the service desk portal and search for a kb. The kb will be visible on the customer portal. Create a few articles under the kb space. From your service desk project go to knowledge base.

With jira service desk and confluence you can help customers help themselves with a self serve customer portal. Customer demands that this option was also on the service desk portal. If you continue browsing the site you agree to the use of cookies on this website. And there is an option to have your knowledge base wiki faq limited to customers or open to the public.

It serviceportal jira service desk. Set up a knowledge base to share helpful articles in your jira service management so customers can self serve instead of raising a request. Knowledge base searches still use the old application link url on the customer portal. Jira service management 2 x.

How to create a knowledge base with jira service management and confluence. Jira service desk konfigurace se zaměřením na knowledge base v confluence slideshare uses cookies to improve functionality and performance and to provide you with relevant advertising. Create a service desk project in jira cloud. Create a knowledge base space in confluence server.

Create a knowledge base space in confluence and link it to your service desk right from jira service management. With a single confluence license you can create as many different knowledge bases as you. The templates guide you with the content you should add to your page. Create neu requests search in the im knowledge base and.

Service desk agents have the option of jira issue to create an article. Upgrading to jira server service management 2 0 and moving to the version 2 pricing model. Customer requests was that he has the opportunity to add request to the knowledge base in the service desk portal. With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation.

Set up request types in next gen projects. Knowledge base shows empty content jira service management self help. After you set up confluence as a knowledge base for service management your customers can browse that content for free. Watch the video for a demo on how to set it.

Serving customers with a knowledge base. Service management fails to load queue with datetime exception. Benefit from the simplicity of the new forms. To write a knowledge base article.

Create edit and delete next gen service projects. Get the next gen jira service management experience. Link both the project and the kb space as per serving customers with a knowledge base. Knowledge base i configured customer can create articles via confluence.