Itil Service Desk Certification

Although the itil foundation training and examination syllabus includes a service desk component specifically the entire itil foundation certification lends itself well to the help desk industry.

Itil service desk certification.

Netkaquartz service desk x nsdx is a web based it service management itsm solution to support your help esk or call center operations. Some of which may not be found within other frameworks and standards such as itil or iso iec 20000. The final portion is the closed book examination consisting of 40 multiple choice questions. There might of course be other potential reasons for the 2017 dip and 2018 rise in it service desk demand for itil certification.

There are two routes towards obtaining the itil foundation certificate you can sit the exams at the end of a training course with an accredited training organization ato or study privately and then book the exam without a training course via peoplecert our itil examination institute. Whether you prefer learning independently or if the classroom setting is more your speed both options are available to you. The service catalog is a repository of all it services offered to end users ranging from a simple keyboard request to a complex new server upgrade. Sdi s service desk certification sdc programme is the only industry standard based accreditation programme designed specifically to certify service desk quality.

An efficient service catalog helps service desk technicians streamline the service request management process by granting end users quick and easy access to services as. Itil certificated tools provide small teams a great starting point for adopting itil. To get the pinkverify certification we had to hit 100 of the mandatory and integration criteria. By getting this certification this is a promise that jira service desk can support itil processes.

The itil service desk is responsible for supporting the it organization by ensuring the accessibility and availability of the it service and by performing various supporting tasks. The global best practice standard for service desk provides a set of clear and measurable benchmarks for it service operations. For higher level certifications such as the itil 4 managing professional modules training via an ato is. A preliminary two day service desk assessment provides you with a benchmark for each of the nine certification criteria.

What does it mean for jira service desk. The course content includes an introduction key concepts of service management the four dimensions of service management itil service value system and itil management practices. Nsdx is designed to align with the itil best practice framework for incident management problem management knowledge management service level management and service asset configuration management. Specific groups of people are interviewed to obtain a consensus understanding on how the service desk conforms to the global best practice standard for service desk best practice standard this essential stage highlights key areas for development and provides an opportunity.